#BREEZE AIRLINE. CRACKED#
#BREEZE AIRLINE. PASSWORD#
#BREEZE AIRLINE. FREE#

We see that you've been in contact with one of our Team Members via email. Breeze Guests always have the option to cancel their flight up to 15 minutes before departure. Our Team Members are stationed at the ticket desk 1-2 hours before each of our flights' departures to take your bags and assist you with check-in. Check-in and bag drop-off must be completed at least 45 minutes before your scheduled departure time. We're sorry to hear that you missed your flight. I am highly dissatisfied with their horrendous customer service & have been unable to reach them to further discuss. Little do they know that we WERE actually at the airport & NOT ALLOWED to board the plane because of their ill mannered staff. They proceeded to write that, had we canceled our flight (which I tried unsuccessfully), we would have received a flight credit. I disputed half the charges with my credit card company to no avail, as Breeze provided them with documentation saying we were a 'no show' to our flight and that they have a 'no refund' policy. As a result, we rented a car & drove across the country back home. Instead, I received a message saying 'Our small team of humans is actively responding, and our current wait time is longer than we - and you - would like.' We then rebooked our flight with a different airline, but that unfortunately got canceled. I tried texting Breeze during this time & did not get a useful response. However, because the flight was booked as a round trip, the option to cancel the one way home was grayed out.

Once we realized we'd be unable to board our flight home, I tried to cancel it. We stood there baffled by their unfriendly demeanor & poor customer service. They showed me a paper with a Breeze customer service phone # (which doesn't connect you to a live rep but instead tells you to text or email them) & walked away. When I asked to speak with the manager, I was told she'd come meet us, which she never did. Breeze staff merely looked at us, said we were late, and told us we would have to rebook our flight.

#BREEZE AIRLINE. CRACKED#

We had encountered some difficulty with our car rental return due to a cracked windshield, hence our 2 minute delay. We arrived at the check-in counter at 2:32 pm & were turned away by Breeze Airway staff who refused to print our boarding passes & take our checked bags. Our return flight from Phoenix was scheduled to depart on 6/27/23 at 3:15 pm. We booked a round trip flight from Hartford to Phoenix.

#BREEZE AIRLINE. FREE#

If you still need additional support, feel free to text us in the same thread at earlier today. Select 'Refund Trip,' and you'll have the option to refund your original payment. Once there, select the blue 'View Options' button to get the flight cancellation screen back. If you're only receiving the option to credit to BreezePoints, please select 'No, don't cancel' to go back to the flight details. Make sure not to use the 'Cancel and Credit Booking' button, or you'll only be able to cancel and receive BreezePoints instead of other choices. From there, you can change your flight date to fly within 14 days of your original date at no extra cost or cancel and refund the entire reservation. You'll see the affected flight and your available options. Select 'View Flight Options,' and choose the blue 'View Options' button.

#BREEZE AIRLINE. PASSWORD#

You'll need to log into Guest account ********** using the Email and Password login to view your reservations. Self-service options are available to you through the 'My Trips' page on . For your records, we've included them here: They provided instructions for rebooking or canceling your flights due to a necessary schedule change.

We see that you were able to connect with our Guest Empowerment Team earlier today. While we don't offer phone support, we are available 24/7 via Facebook Messenger and text. You'll always find the lowest fares and will be able to easily and quickly make changes to your reservation in the app or online. So you'd need to contact Priceline directly if you needed to cancel. Please keep in mind that any refund will still go to the third party. As a courtesy, we changed it your name so you can view your reservation and make any necessary changes. Since you booked through a third-party website, you were unable to add bags to your reservation since Priceline was listed as the original booker. It looks like you've been in contact with our Guest Empowerment Team.

41713), we appreciate the chance to respond to your message. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. We received your concern sent to the Better Business Bureau.

Breeze airline.